For the Dutch Tax agency, Proposition Hero was asked to work on the challenge of exploring new ways of doing tax returns for freelancers. We held deep dive interviews with freelancers to gather insights into the challenges they faced. From there we facilitated several Design Thinking sessions with employees from the agency and freelancers to create new, easier ways of doing tax returns. We turned four of the most promising ideas into quick visual prototypes and ran some quick feedback tests with freelancers. From there on the most promising prototypes were taken on by the internal team.
